Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains how dqnews.com works, what we can and can't help with, and the best way to get a useful response from us.
What We Can Help With
Online Casinos is an independent research and comparison site. We publish rankings and reviews of online casinos available to US players, explain how bonuses and payment methods work, and point readers toward licensed, regulated operators. Reach out if you want to:
- Report outdated information on a casino review — a changed bonus offer, an incorrect editorial rating, or a broken link
- Ask a general question about how online casino bonuses, RTP, or withdrawal processing typically work
- Suggest a licensed US-facing casino for us to research and potentially add to our rankings
- Flag a suspected scam site or a piece of misleading marketing you've seen elsewhere
- Raise feedback on the site itself — usability, accuracy, or anything that reads unclear
What We Can't Do
It's worth being upfront about the limits of what a comparison site can offer, so you're not left waiting on a reply we're not able to give:
- We don't operate any casino, hold player funds, or process deposits and withdrawals — those matters sit with the casino itself
- We can't intervene in a dispute over a bonus, a withdrawal delay, or a closed account. That has to go through the casino's own support team and, if unresolved, its licensing regulator
- We don't verify identity documents or handle KYC checks — every listed casino manages its own verification process
- We can't offer legal advice on gambling laws in your specific state, since eligibility for real-money online casino play varies by jurisdiction
If you're dealing with an account or payment issue directly with an operator, start with that casino's support channel — live chat and email are usually listed in their account dashboard. Regulated US operators are required to provide a working complaints process.
Before You Get in Touch About a Bonus or Offer
A lot of questions we receive are about welcome offers listed on our rankings, so a quick check first can save time. Every bonus shown alongside an operator — such as a percentage match, free spins, or a deposit-based reward — comes with conditions set by that casino, not by us. These typically include wagering requirements, game restrictions, expiry windows, and maximum withdrawal caps. We list the headline offer as published by the operator, but the full terms always sit on the casino's own site, and we'd encourage reading them before claiming anything. If a term looks confusing, that's a fair reason to write in — we're glad to help explain how wagering requirements or cashout limits generally work, even if we can't confirm a specific account's status.
Responsible Gambling Queries
If you or someone you know is struggling with gambling, please don't wait to reach out to a support organization — that's a more direct route than contacting us. Our Responsible Gambling page covers self-exclusion programs, deposit and time limits, and links to national and state-level support services. Every licensed US casino is required to offer these tools, and using them doesn't require justification to anyone.
Site and Editorial Questions
If your question is about how we research and rank casinos, our editorial approach, or who's behind dqnews.com, our About Us page covers that in detail, including how commercial relationships work and why they don't affect our ratings. Questions about how we use information you submit, or the terms of using this site, are addressed on our Terms and Conditions page.
What Happens After You Write In
We read every message that comes through, though as an independent publisher we're a small team, so responses take time and we can't guarantee one for every enquiry — particularly account-specific or dispute-related questions that belong with the casino or regulator instead. General feedback, corrections, and research suggestions are the fastest to action, since they help keep the site accurate for other readers too.
A Few Things to Include
If you're reporting an error or suggesting a change, a message is far more useful with some specifics attached:
- Which casino or page you're referring to
- What looks wrong or out of date, ideally with a screenshot or the date you noticed it
- What you'd expect to see instead, if you know it
That's usually enough for us to check the claim, confirm it against the operator's current terms, and update the page if needed.